As Vice-President of Governance & Analytics, Mr. Missal oversees policy, communication, risk, document, and change management practices to improve efficiency and reporting. Mr. Missal facilitates business unit alignment into a single governance framework, to improve organizational transparency and performance. In his 30-year career, Mr. Missal focused on process efficiency and best practices integration to deliver solutions and offerings. His knowledge of technology and development results in enterprise solutions that automate and standardize processes, reduce errors and inefficiencies, realizes measurable and sustainable financial results, and produces improved transparency, quality, reporting, and labor utilization. His technical and leadership experience includes development of comprehensive cloud-based transformation strategies, envisioning and overseeing development of an automated internet backbone troubleshooting and customer interface system which realized cost savings associate with a 70% reduction of human involvement.